INC221869 - Client Centre intermittent access issue

Update timeline

1. investigating May 19, 2026, 02:09 PM UTC

   Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/). Currently, users should receive the Sorry Page providing direct links to applications. Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available. Central 1 Support - [email protected] - 1 888 889 7878 (press 1)

2. investigating May 19, 2026, 05:13 PM UTC

   We’re continuing to work with our partners and internal teams to restore full access to the Client Centre. While the issue is still under investigation, we have implemented a temporary solution that allows users to access key applications through a dedicated page. Our teams are actively working to resolve the issue as quickly as possible and improve overall service resiliency. We’ll continue to provide updates as more information becomes available and appreciate your patience in the meantime.

3. investigating May 19, 2026, 06:22 PM UTC

   We are conducting a thorough analysis of the systems involved and working toward resolving the Client Centre issue. In the event you are receiving an error trying to access our Sorry Page (via Client Centre), please use the links provided on the Sorry Page, or use from the list below: - https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct - https://branchcapture.secure.central1.com/ for Branch Capture - https://filesandreports.secure.central1.com/login for the File & Report Exchange - https://central1-prod.aric.featurespace.co.uk/ for EFM - https://fas.secure.central1.com/fas/ for FAS - https://fxd.secure.central1.com/extranet for FX Drafts - https://olt.secure.central1.com/olt/ for OLT (Online Tracing) - https://ors.secure.central1.com/ors/ for ORS (Online Return System) - https://central1.service-now.com/support/ for ServiceNow - https://cms.memberdirect.net/ for TeamSite - https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management - https://treasuryconnect.secure.central1.com/tos/ Treasury Connect Please ensure you do not use bookmarks/favorites for your Applications. We’ll continue to provide updates as more information becomes available and appreciate your patience in the meantime.

4. investigating May 20, 2026, 01:58 AM UTC

   We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. At this time, there are no new material updates; however, efforts remain actively underway and resolution remains a top priority. The temporary “Sorry Page” continues to provide access to key applications via direct links. If you encounter issues accessing the page, please use the application links provided in the previous update. We will provide our next update by end of business tomorrow by 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience. Central 1 Support - [email protected] - 1 888 889 7878 (press 1)

5. investigating May 20, 2026, 09:09 PM UTC

   We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. While there are no new material updates at this time, this issue remains a top priority and work is actively progressing toward resolution. The temporary “Sorry Page” remains in place and continues to provide access to key applications via direct links. We will provide our next update by tomorrow at 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience and understanding. We will provide our next update by end of business tomorrow by 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience. Central 1 Support - [email protected] - 1 888 889 7878 (press 1)

6. resolved May 21, 2026, 10:44 PM UTC

   Client Centre access has now been fully restored and services are operating normally. Users can resume accessing applications through https://clients.central1.com/ as usual. If you continue to experience issues or are still seeing the “Sorry Page,” this may be due to cached browser data. Please clear your cache (Ctrl + Shift + Delete) and refresh your browser before attempting to log in again. We appreciate your patience while we worked to resolve this issue. Central 1 Support - [email protected] - 1 888 889 7878, press 1