Central 1 incident

INC221869 – Client Centre intermittent access issue

Notice Resolved View vendor source →

Central 1 experienced a notice incident on May 19, 2026 affecting Central 1 Services and Payment Services, lasting 10h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 02:26 AM UTC
Resolved
May 19, 2026, 12:27 PM UTC
Duration
10h
Detected by Pingoru
May 19, 2026, 02:26 AM UTC

Affected components

Central 1 ServicesPayment Services

Update timeline

  1. investigating May 19, 2026, 02:26 AM UTC

    Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/). Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access. Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available. Central 1 Support - [email protected] - 1‑888‑889‑7878 (press 1)

  2. resolved May 19, 2026, 12:27 PM UTC

    Resolved - The issue affecting access to the Client Centre (https://clients.central1.com/) has been resolved, and full service has been restored. Central 1 will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding.