Central 1 incident

INC221365 :: 2SV text/voice service degradation.

Notice Resolved View vendor source →

Central 1 experienced a notice incident on May 7, 2026 affecting Digital Banking Services and Incident Alerting, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 08:35 PM UTC
Resolved
May 08, 2026, 08:45 PM UTC
Duration
1d
Detected by Pingoru
May 07, 2026, 08:35 PM UTC

Affected components

Digital Banking ServicesIncident Alerting

Update timeline

  1. monitoring May 07, 2026, 08:35 PM UTC

    Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST). Members were intermittently unable to log in to online banking. Members using email-based 2SV were not affected. The issue has been resolved. We are currently monitoring the situation. [email protected] - 1.888.889.7878

  2. resolved May 08, 2026, 08:45 PM UTC

    This incident has been resolved.