Central 1 incident

INC213194 - Manulife Bank Visa Payments Delayed - November 13

Notice Resolved View vendor source →

Central 1 experienced a notice incident on November 28, 2025 affecting Payment Services, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 11:34 PM UTC
Resolved
Dec 02, 2025, 11:10 PM UTC
Duration
3d 23h
Detected by Pingoru
Nov 28, 2025, 11:34 PM UTC

Affected components

Payment Services

Update timeline

  1. monitoring Nov 28, 2025, 11:34 PM UTC

    Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected. Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week. Central 1 – [email protected] – 1.888.889.7878, press 1

  2. resolved Dec 02, 2025, 11:10 PM UTC

    Central 1 has resolved the issue with Manulife Bank Visa's lead bank. All payments have been applied to the applicable cardholder accounts effective the original payment date. Central 1 - [email protected] - 1.888.889.7878, press 1