Central 1 incident
INC213332 - RESOLVED - Delayed Everlink ATM and POS November Volume Charges
Central 1 experienced a notice incident on December 1, 2025 affecting Payment Services, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2025, 11:11 PM UTC
***This notice is for credit unions that use Everlink for their switch provider" Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue. An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2. For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].
- investigating Dec 02, 2025, 08:27 PM UTC
Central 1 continues to work with Everlink on the delayed November month-end volume charge files. We will provide another update by 3:30 p.m. PT (6:30 p.m. ET).
- investigating Dec 02, 2025, 11:37 PM UTC
***This notice is for credit unions that use Everlink for their switch provider*** Central 1 continues to work with Everlink on the delayed November month-end volume charge files. An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 3. For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].
- investigating Dec 03, 2025, 10:45 PM UTC
Our apologies for the delayed update. There has been no significant progress in the resolution of this incident. Our technical team continues to work on the Everlink delayed file issue. We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 4, or sooner if it is resolved before then. For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].
- investigating Dec 04, 2025, 08:51 PM UTC
Our technical team continues to work on the Everlink delayed file issue. We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 5, or sooner if it is resolved before then. For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].
- resolved Dec 05, 2025, 06:32 PM UTC
The delayed Everlink files have now been posted to Central 1 accounts with an effective date of December 1. These amounts will show on the account as an LBF (Late Bank Fees). Thank you for your patience while this incident was being investigated. For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].