Central 1 incident

INC213881 :: Managedirect Reports - Availability Statistics

Minor Resolved View vendor source →

Central 1 experienced a minor incident on December 11, 2025 affecting Digital Banking Services, lasting 21h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 08:54 PM UTC
Resolved
Dec 12, 2025, 06:10 PM UTC
Duration
21h 16m
Detected by Pingoru
Dec 11, 2025, 08:54 PM UTC

Affected components

Digital Banking Services

Update timeline

  1. investigating Dec 11, 2025, 08:54 PM UTC

    We have identified that the ManageDirect Daily Availability reports for Forge/MemberDirect were not delivered between October 20 and November 30, 2025. Our team is in the process of regenerating these reports, and this work will be completed by December 12, 2025. Thank you for your patience and understanding as we work to resolve this matter. [email protected] - 1.888.889.7878, option 2

  2. resolved Dec 12, 2025, 06:10 PM UTC

    This incident has been resolved, and all outstanding reports were delivered overnight. if your organization is still missing any of our ManageDirect reports, please contact us for further assistance. [email protected] - 1.888.889.7878, option 2