Central 1 incident
INC215126: Interac 3.4 incoming autodeposits and scheduled eTransfers outage
Central 1 experienced a notice incident on January 10, 2026 affecting Payment Services, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2026, 01:04 PM UTC
Please be advised that following Interac’s database upgrade (CHG166896), an active incident is still open which is impacting two services: - Incoming autodeposits for version 3.4 using ISO 8583 (version 3.5 is not affected) - Autodeposits are currently pending in OAS with 'Processing Autodeposit' status. - All scheduled and recurring e‑Transfers scheduled for today Interac is actively working to resolve the issue. We will share further updates as soon as they become available. T 888 889 7878 Option 1 [email protected]
- resolved Jan 10, 2026, 01:40 PM UTC
Interac has completed its investigation and confirmed that the incident has been resolved. - All incoming autodeposits for version 3.4 using ISO 8583 have now been pushed and processed. - Recurring e‑Transfers scheduled for today have been submitted successfully by Interac. Interac and Central 1 will continue to monitor traffic and connections to ensure stability. Central 1 Support – [email protected] – 1.888.889.7878 (option 1)