Central 1 incident

INC216794 :: MemberDirect Integrated Services Monthly Reports - Unique Logins

Notice Resolved View vendor source →

Central 1 experienced a notice incident on February 11, 2026 affecting Digital Banking Services, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 04:03 PM UTC
Resolved
Feb 11, 2026, 04:03 PM UTC
Duration
—
Detected by Pingoru
Feb 11, 2026, 04:03 PM UTC

Affected components

Digital Banking Services

Update timeline

  1. resolved Feb 11, 2026, 04:03 PM UTC

    The January 2026 MemberDirect Integrated Services Monthly report and the January 2026 MemberDirect Small Business Services Monthly Report were missing the Unique Logins that are found at the top bar of each of Web, Apple, Android. This was resolved yesterday at 14:32 PST. the root cause was that log data was missing on splunk for a few days, and platform reloaded the data and regenerated the reports for all CUs. [email protected] - 1.888.889.7878, option 2