Cato Networks incident
PoP Infrastructure - Services degradation due to carrier issues
Cato Networks experienced a minor incident on October 14, 2026 affecting Nairobi, Kenya, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2026, 07:04 AM UTC
We identified that an upstream carrier is experiencing issues, which may impact users with packet loss, high latency, or connectivity issues. Our engineers are working with the carrier to resolve the issues ASAP. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10159]
- investigating Oct 14, 2026, 07:07 AM UTC
Our investigation indicates that the issue began at approximately 05:00 UTC on 14-Oct-2026. The investigation is still ongoing. We will provide updates as they become available. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10159]
- monitoring Oct 14, 2026, 09:48 AM UTC
The issue is now resolved, and we're closely monitoring to ensure everything is stable. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10159]
- resolved Oct 14, 2026, 10:37 AM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10159]
- identified Oct 14, 2026, 12:23 PM UTC
Our monitoring indicates that the issue reoccurred at approximately 11:18 UTC on 14-Oct-2026. The investigation is still ongoing. We will provide updates as they become available. We appreciate your patience. Questions? Please contact our Support team.
- monitoring Oct 14, 2026, 03:34 PM UTC
The issue is now resolved, and we're closely monitoring to ensure everything is stable. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10159]
- resolved Oct 15, 2026, 07:30 AM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10159]