Catchpoint Outage History
Catchpoint is up right nowPingoru has recorded 51 incidents for Catchpoint: 33 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 33 of 720 (5%) |
| May 2026 | 2 | 84 of 744 (11%) |
| June 2026 | 1 | 150 of 720 (21%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 19 of 744 (3%) |
| September 2026 | 2 | 34 of 720 (5%) |
| October 2026 | 1 | 25 of 508 (5%) |
Incidents, newest first
Notice October 12, 2026 DNSSEC Resolution Failures 1d 1h
Started Oct 12, 2026, 03:18 AM UTC· resolved Oct 13, 2026, 04:42 AM UTC
- monitoring Oct 12, 2026, 03:18 AM UTC
We identified an issue affecting a subset of Catchpoint tests starting October 11, 2026, at 16:30 UTC, following a recent DNSSEC root key rollover. This issue impacted tests using DNSSEC validation, resulting in DNS resolution failures. Tests not using DNSSEC validation are unaffected. Our Engineering team has deployed a fix, and we are actively monitoring them to ensure DNS resolution and test execution have returned to normal.
- resolved Oct 13, 2026, 04:42 AM UTC
This incident has been resolved.
Notice September 22, 2026 Issue Affecting China Backbone and Cloud Nodes 14h 54m
Started Sep 22, 2026, 09:24 PM UTC· resolved Sep 23, 2026, 12:18 PM UTC
- investigating Sep 22, 2026, 09:24 PM UTC
We are currently investigating an issue affecting node availability in China. The nodes in the CN region may appear offline in the portal. Our team is working to restore normal service and will provide further updates as more information becomes available.
- monitoring Sep 22, 2026, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 12:18 PM UTC
This incident has been resolved.
Notice September 12, 2026 EMEA Nodes - Delayed Data 18h 41m
Started Sep 12, 2026, 09:02 AM UTC· resolved Sep 13, 2026, 03:44 AM UTC
- investigating Sep 12, 2026, 09:02 AM UTC
We are currently investigating an issue affecting nodes in the EMEA region. The issue began at approximately 02:45 UTC on September 12, 2026. Our team is actively investigating the issue. We will provide additional updates as more information becomes available.
- monitoring Sep 12, 2026, 09:56 AM UTC
A fix has been implemented, and the affected data has been successfully backfilled. We will continue to closely monitor the services to ensure ongoing stability.
- resolved Sep 13, 2026, 03:44 AM UTC
This incident has been resolved.
Minor August 27, 2026 Portal performance issue affecting small subset of users 18h 43m Portal
Started Aug 27, 2026, 07:36 PM UTC· resolved Aug 28, 2026, 02:20 PM UTC
- identified Aug 27, 2026, 07:36 PM UTC
We are currently investigating an issue affecting the Portal affecting a very small subset of our users. We are working with our Engineering team to resolve the issue.
- monitoring Aug 27, 2026, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 02:20 PM UTC
This incident has been resolved.
Notice August 14, 2026 Issue affecting SSL tests –
Started Aug 14, 2026, 01:44 PM UTC· resolved Aug 14, 2026, 01:44 PM UTC
- resolved Aug 14, 2026, 01:44 PM UTC
We identified and resolved an issue affecting SSL tests running on the US East Backbone and Cloud nodes from August 14, 2026, at 10:28:00 UTC to 13:14:10 UTC.
Notice June 22, 2026 Issue Affecting Australia Backbone nodes 6d 6h
Started Jun 22, 2026, 07:57 PM UTC· resolved Jun 29, 2026, 02:06 AM UTC
- investigating Jun 22, 2026, 07:57 PM UTC
We are currently investigating an issue affecting backbone nodes in Australia. All other nodes are operating normally. We are working with our regional providers to resolve the issue as quickly as possible and will provide updates as they become available.
- investigating Jun 26, 2026, 04:23 PM UTC
We have completed the unpausing of all Sydney and Melbourne monitoring nodes, and they are now fully operational. The remaining nodes in Adelaide, Brisbane, and Perth are scheduled to be unpaused next week. We'll provide another update once complete. Thank you for your patience as we continue to restore service across the remaining locations.
- resolved Jun 30, 2026, 08:05 AM UTC
This Incident is now resolved and all the nodes are now paused.
Major May 11, 2026 Some alert emails may not be delivered 17h 13m Alerting
Started May 11, 2026, 08:04 PM UTC· resolved May 12, 2026, 01:17 PM UTC
- identified May 11, 2026, 08:04 PM UTC
We have identified an issue where certain alert emails may not be delivered to recipients. Our team is looking into this on priority and is currently investigating the cause and impact. We will provide an update as soon as we have more information. Please contact us at [email protected] if you need any further assistance or information.
- monitoring May 11, 2026, 09:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 01:17 PM UTC
This incident has been resolved.
Major May 8, 2026 APAC Node Test Execution Disruption (Excluding China) 2d 19h Application Data
Started May 08, 2026, 11:53 AM UTC· resolved May 11, 2026, 07:02 AM UTC
- investigating May 08, 2026, 11:53 AM UTC
We are currently investigating an issue affecting nodes in the APAC region (excluding China) that began around 11:20 UTC. Impacted nodes may not be running tests as expected. Our team is actively working to resolve the issue and restore normal operations.
- monitoring May 08, 2026, 12:12 PM UTC
A fix was implemented around 11:46 UTC for the issue. Data collection and test execution have resumed, and we are continuing to monitor the services.
- resolved May 11, 2026, 07:02 AM UTC
This incident has been resolved.
Notice April 29, 2026 Issue loading data in Record, Smartboard and API 19h 6m Portal, Data Pull API
Started Apr 29, 2026, 02:39 PM UTC· resolved Apr 30, 2026, 09:46 AM UTC
- monitoring Apr 29, 2026, 02:39 PM UTC
We identified an issue that affected a small number of users and API requests, impacting data loading on Record, Smartboard, and the REST API between 10:07 and 10:17 ET. A fix has been deployed and the issue is now resolved. We are continuing to monitor the system to ensure stability.
- resolved Apr 30, 2026, 09:46 AM UTC
This incident has been resolved.
Minor April 24, 2026 Intermittent Issues with Capture Server Data Collection 4h 1m Application Data
Started Apr 24, 2026, 07:57 AM UTC· resolved Apr 24, 2026, 11:59 AM UTC
- investigating Apr 24, 2026, 07:57 AM UTC
We are currently investigating an intermittent issue affecting capture server data collection for a subset of test runs, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.
- monitoring Apr 24, 2026, 08:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2026, 11:59 AM UTC
This incident has been resolved.
Minor April 23, 2026 Issues with Capture Server Data Collection 3h 54m Application Data
Started Apr 23, 2026, 11:19 AM UTC· resolved Apr 23, 2026, 03:14 PM UTC
- investigating Apr 23, 2026, 11:20 AM UTC
We are currently investigating an issue affecting capture server data collection, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.
- investigating Apr 23, 2026, 11:48 AM UTC
We are continuing to investigate this issue.
- resolved Apr 23, 2026, 03:14 PM UTC
This incident has been resolved.
Notice April 21, 2026 Temporary Service Degradation for Some Enterprise Node Customers 2h 22m
Started Apr 21, 2026, 08:51 AM UTC· resolved Apr 21, 2026, 11:14 AM UTC
- monitoring Apr 21, 2026, 08:51 AM UTC
We have identified and resolved an issue that affected a subset of enterprise node customers between 07:09 and 08:42 UTC. Our investigation confirms that there was no impact to customer data. All services are now operating normally. We will continue to monitor the system to ensure stability.
- resolved Apr 21, 2026, 11:14 AM UTC
This incident has been resolved.
Minor April 15, 2026 Service Disruption Notice – Email Support 3h 13m Catchpoint Help Center
Started Apr 15, 2026, 11:01 AM UTC· resolved Apr 15, 2026, 02:15 PM UTC
- investigating Apr 15, 2026, 11:01 AM UTC
We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
- monitoring Apr 15, 2026, 12:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 02:15 PM UTC
This incident has been resolved.
Notice March 10, 2026 Chrome Tests Version Issue 5h 16m Application Data
Started Mar 10, 2026, 09:53 PM UTC· resolved Mar 11, 2026, 03:10 AM UTC
- monitoring Mar 10, 2026, 09:53 PM UTC
Some Chrome-based tests were temporarily switched to Chrome Stable Version 89 between March 10, 2026 – 19:52 UTC and 20:15 UTC. As a result, tests configured to run on a higher Chrome browser version may have experienced failures during this time due to the version downgrade impacting monitoring behaviour. The issue has been resolved and all affected tests have been restored to their intended configurations.
- resolved Mar 11, 2026, 03:10 AM UTC
This incident has been resolved.
Major February 6, 2026 Test Modifications Not Going Live 19h 23m Application Data
Started Feb 06, 2026, 10:28 AM UTC· resolved Feb 07, 2026, 05:52 AM UTC
- investigating Feb 06, 2026, 10:28 AM UTC
We are currently investigating an issue where recent modifications to tests are not going live. We will share updates as more information becomes available.
- monitoring Feb 06, 2026, 10:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 07, 2026, 05:52 AM UTC
This incident has been resolved.
Notice January 16, 2026 Capture Historical Data Issue US-WEST 7h 36m
Started Jan 16, 2026, 06:52 AM UTC· resolved Jan 16, 2026, 02:29 PM UTC
- investigating Jan 16, 2026, 06:52 AM UTC
A subset of historical capture data in the US-West region is currently unavailable. All real-time capture data is working expected.
- resolved Jan 16, 2026, 02:29 PM UTC
This incident has been resolved.
Notice January 13, 2026 Temporary Data Gap on tests. 24m
Started Jan 13, 2026, 03:09 PM UTC· resolved Jan 13, 2026, 03:34 PM UTC
- monitoring Jan 13, 2026, 03:09 PM UTC
We have identified an issue that resulted in a data gap between 14:37:22 and 14:49:01 UTC. The affected data has backfilled and We are closely monitoring the situation and will share updates as needed.
- resolved Jan 13, 2026, 03:34 PM UTC
This incident has been resolved.
Minor December 12, 2025 Portal Content Not Displaying 40m Portal
Started Dec 12, 2025, 06:03 AM UTC· resolved Dec 12, 2025, 06:43 AM UTC
- investigating Dec 12, 2025, 06:03 AM UTC
We are currently investigating an issue impacting the catchpoint portal. Some users may experience a blank page after logging in or when attempting to view records. Please note that tests and alerts continue to function as expected. Our team is actively working to resolve this as quickly as possible.
- identified Dec 12, 2025, 06:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 12, 2025, 06:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 06:43 AM UTC
This incident has been resolved.
Minor December 11, 2025 Increased ISP Incident Reports in Internet Sonar 4h 49m Application Data
Started Dec 11, 2025, 08:53 PM UTC· resolved Dec 12, 2025, 01:42 AM UTC
- investigating Dec 11, 2025, 08:53 PM UTC
We are currently investigating an increase in reported ISP-related incidents in Internet Sonar. Further updates will be shared as soon as more information is available.
- identified Dec 11, 2025, 09:24 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 12, 2025, 01:42 AM UTC
This incident has been resolved.
Notice December 11, 2025 REST API Failure 12h 47m
Started Dec 11, 2025, 03:17 PM UTC· resolved Dec 12, 2025, 04:04 AM UTC
- investigating Dec 11, 2025, 03:17 PM UTC
We are investigating an issue that affected the REST API calls during 14:53 - 15:03 UTC. The tests and alerts were running as expected but the REST API calls might have failed intermittently.
- monitoring Dec 11, 2025, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 04:04 AM UTC
This incident has been resolved.
Minor December 11, 2025 Issue Affecting Test Data Analysis for a Subset of Customers 13h 51m
Started Dec 11, 2025, 01:24 AM UTC· resolved Dec 11, 2025, 03:16 PM UTC
- monitoring Dec 11, 2025, 01:24 AM UTC
We are currently investigating an issue affecting a subset of users, which may result in errors when plotting data starting from 00:30 UTC. Our Engineering team has identified the issue and deployed a fix. We will continue to monitor and provide updates as more information becomes available.
- resolved Dec 11, 2025, 03:16 PM UTC
This incident has been resolved.
Minor December 9, 2025 REST API Failures 10h 5m Data Pull API
Started Dec 09, 2025, 01:28 PM UTC· resolved Dec 09, 2025, 11:33 PM UTC
- investigating Dec 09, 2025, 01:28 PM UTC
We are currently investigating an issue that is causing failures in REST API calls. The failure began on December 09, 2025 at 12:48 UTC, and our teams are actively working to restore full functionality. At this time, your test data and alerts continue to operate as expected. We will provide additional updates as more information becomes available.
- investigating Dec 09, 2025, 02:17 PM UTC
No errors have been observed since Dec 09, 2025 - 13:22 UTC, our team continues to investigate the issue and we shall keep you posted with the updates.
- monitoring Dec 09, 2025, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 11:33 PM UTC
This incident has been resolved.
Notice December 5, 2025 REST API Issue 4h 15m
Started Dec 05, 2025, 06:53 PM UTC· resolved Dec 05, 2025, 11:08 PM UTC
- monitoring Dec 05, 2025, 06:53 PM UTC
On 5th December 2025, between 08:48 and 09:11 UTC, we experienced an issue with our CDN vendor that affected our REST API. During this time, users may have encountered failures with API calls. Our vendor has resolved the issue, and we are closely monitoring the situation. We appreciate your patience and will provide updates, as necessary.
- resolved Dec 05, 2025, 11:08 PM UTC
This incident has been resolved.
Notice December 5, 2025 REST API and Catchpoint Portal Issue 5h 15m
Started Dec 05, 2025, 05:52 PM UTC· resolved Dec 05, 2025, 11:08 PM UTC
- monitoring Dec 05, 2025, 05:52 PM UTC
Today, between 16:23 and 16:30 UTC, we experienced an issue affecting the REST API and the Catchpoint portal. During this period, users may have encountered slowness and intermittent failures when using the portal, and API calls may have failed. The issue has been resolved and we are actively monitoring the situation and taking the necessary steps to prevent this from happening again. We appreciate your patience and will provide updates as needed.
- resolved Dec 05, 2025, 11:08 PM UTC
This incident has been resolved.
Minor November 28, 2025 Client Observer users unable to use the portal. 2d 18h Portal
Started Nov 28, 2025, 06:46 PM UTC· resolved Dec 01, 2025, 01:28 PM UTC
- investigating Nov 28, 2025, 06:46 PM UTC
We are currently investigating an issue impacting users with Client Observer access, preventing them from using the portal. Our teams are actively working to restore functionality as quickly as possible.
- monitoring Nov 28, 2025, 06:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2025, 01:28 PM UTC
This incident has been resolved.