Caseware Cloud incident

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe

Notice Resolved View vendor source →

Caseware Cloud experienced a notice incident on September 1, 2026 affecting SmartSync Cloud Service and SmartSync Cloud Service, lasting 11d 6h. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:38 PM UTC
Resolved
Sep 12, 2026, 10:35 PM UTC
Duration
11d 6h
Detected by Pingoru
Sep 01, 2026, 03:38 PM UTC

Affected components

SmartSync Cloud ServiceSmartSync Cloud Service

Update timeline

  1. scheduled Sep 01, 2026, 03:38 PM UTC

    Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

  2. scheduled Sep 12, 2026, 09:00 PM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress Sep 12, 2026, 10:01 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.