Caseware Cloud incident
Caseware Cloud Service, Partial Outage for Europe users
Caseware Cloud experienced a major incident on January 29, 2026 affecting Caseware Cloud Service, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2026, 01:34 PM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service for some of our customers in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jan 30, 2026, 01:50 PM UTC
The source of the Caseware Cloud Service Partial Outage has been identified and we have found a potential solution.
- identified Jan 30, 2026, 03:01 PM UTC
Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.
- monitoring Jan 30, 2026, 03:25 PM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jan 30, 2026, 04:06 PM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.