Cartesia incident

TTS requests with Japanese language and timestamps enabled being rejected

Minor Resolved View vendor source →

Cartesia experienced a minor incident on April 15, 2025 affecting Text to Speech (US), lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 05:19 AM UTC
Resolved
Apr 15, 2025, 12:16 PM UTC
Duration
6h 57m
Detected by Pingoru
Apr 15, 2025, 05:19 AM UTC

Affected components

Text to Speech (US)

Update timeline

  1. investigating Apr 15, 2025, 05:19 AM UTC

    We are investigating a user report that Japanese TTS requests with timestamps are being rejected as unsupported.

  2. identified Apr 15, 2025, 05:21 AM UTC

    We’ve isolated the issue to a bad deploy that occurred at approximately 8:30 PM Pacific. We are currently reverting the deploy.

  3. identified Apr 15, 2025, 12:16 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Apr 15, 2025, 12:16 PM UTC

    This incident has been resolved.