Cartesia incident

Cartesia-provisioned Telephony Call Failures

Resolved after under a minute, affecting Voice Agents, on May 20, 2026.

monitoring May 20, 2026, 03:47 PM UTC

Due to some billing issues with our telephony provider, phone calls were unavailable from 7:54 AM PST to 8:39 AM PST. We've since resolved the issue and are looking into how to improve our processes further to avoid issues like this in the future. Please let us know if you continue to see any errors, we apologize for the inconvenience.

Started
May 20, 2026, 03:47 PM UTC
Resolved
May 20, 2026, 03:47 PM UTC
Duration
19s
Detected by Pingoru
May 20, 2026, 03:47 PM UTC

Affected components

Voice Agents

Update timeline

  1. monitoring May 20, 2026, 03:47 PM UTC

    Due to some billing issues with our telephony provider, phone calls were unavailable from 7:54 AM PST to 8:39 AM PST. We've since resolved the issue and are looking into how to improve our processes further to avoid issues like this in the future. Please let us know if you continue to see any errors, we apologize for the inconvenience.

  2. resolved May 20, 2026, 03:47 PM UTC

    This incident has been resolved.

Your product runs on more than Cartesia

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →