Cartesia incident

Cartesia-provisioned Telephony Call Failures

Critical Resolved View vendor source →

Cartesia experienced a critical incident on May 20, 2026 affecting Voice Agents, lasting 19s. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 03:47 PM UTC
Resolved
May 20, 2026, 03:47 PM UTC
Duration
19s
Detected by Pingoru
May 20, 2026, 03:47 PM UTC

Affected components

Voice Agents

Update timeline

  1. monitoring May 20, 2026, 03:47 PM UTC

    Due to some billing issues with our telephony provider, phone calls were unavailable from 7:54 AM PST to 8:39 AM PST. We've since resolved the issue and are looking into how to improve our processes further to avoid issues like this in the future. Please let us know if you continue to see any errors, we apologize for the inconvenience.

  2. resolved May 20, 2026, 03:47 PM UTC

    This incident has been resolved.