Resolved after 38 minutes, affecting Voice Agents, on April 28, 2026.
We've identified an issue with an upstream provider, and we're actively working on rolling it back.
Affected components
Voice Agents
Update timeline
- investigating Apr 28, 2026, 01:41 AM UTC
We are investigating an issue causing some voice agents are failing to reach their runtime deployments, returning a "trouble connecting to an agent" error. We will share an update as soon as we have more information.
- identified Apr 28, 2026, 02:13 AM UTC
We've identified an issue with an upstream provider, and we're actively working on rolling it back.
- resolved Apr 28, 2026, 02:20 AM UTC
This incident has been resolved.
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Amazon Web Services