Cartesia experienced a major incident on April 28, 2026 affecting Voice Agents, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Voice Agents
Update timeline
- investigating Apr 28, 2026, 01:41 AM UTC
We are investigating an issue causing some voice agents are failing to reach their runtime deployments, returning a "trouble connecting to an agent" error. We will share an update as soon as we have more information.
- identified Apr 28, 2026, 02:13 AM UTC
We've identified an issue with an upstream provider, and we're actively working on rolling it back.
- resolved Apr 28, 2026, 02:20 AM UTC
This incident has been resolved.