Cartesia experienced a notice incident on May 12, 2026 affecting Playground and Voice Agents, lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 09:28 PM UTC
We are noticing issues with some services that require a path to blob stores: The following are impacted: - Voice agent call recordings (creating and downloading) - Voice Cloning Creation - Pro Voice Cloning The following are *NOT impacted*: - Our TTS API - The voice agent call will complete (just no call recordings)
- investigating May 12, 2026, 09:56 PM UTC
We are continuing to investigate this issue.
- investigating May 12, 2026, 11:26 PM UTC
We deployed some mitigations and most services are restored. The only degradation we face is that voice agent call recordings are currently delayed.
- monitoring May 12, 2026, 11:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 03:35 AM UTC
This incident has been resolved. All voice agent call recordings should be visible on the playground. Please let us know if you continue to experience any issues.