Cartesia experienced a major incident on May 20, 2025 affecting Text to Speech (US) and Voice Cloning, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Text to Speech (US)Voice Cloning
Update timeline
- investigating May 20, 2025, 05:13 PM UTC
We are currently investigating this issue.
- investigating May 20, 2025, 05:15 PM UTC
Our main US production server is experiencing issues and we're routing all requests to EU. All services will experience increased latency at this time.
- investigating May 20, 2025, 05:19 PM UTC
Services are back to operational. Investigating root cause now
- monitoring May 20, 2025, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2025, 08:10 PM UTC
This incident has been resolved.