Cartesia incident

Elevated failure rates on Line (Voice Agent) calls

Resolved after 1 hour 20 minutes, affecting Voice Agents, on April 2, 2026.

monitoring Apr 02, 2026, 09:22 PM UTC

An upstream infrastructure provider identified a DNS resolution issue affecting WebSocket connections to voice agent deployments. A mitigation has been put in place and failure rates have recovered fully. We are continuing to monitor.

Started: Apr 02, 2026, 08:07 PM UTC
Resolved: Apr 02, 2026, 09:28 PM UTC
Duration: 1h 20m
Detected by Pingoru: Apr 02, 2026, 08:07 PM UTC

Affected components

Voice Agents

Update timeline

investigating Apr 02, 2026, 08:07 PM UTC

We are currently investigating this issue.
monitoring Apr 02, 2026, 09:22 PM UTC

An upstream infrastructure provider identified a DNS resolution issue affecting WebSocket connections to voice agent deployments. A mitigation has been put in place and failure rates have recovered fully. We are continuing to monitor.
resolved Apr 02, 2026, 09:28 PM UTC

This incident has been resolved.

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