Cartesia incident

Elevated failure rates on Line (Voice Agent) calls

Major Resolved View vendor source →

Cartesia experienced a major incident on April 2, 2026 affecting Voice Agents, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 08:07 PM UTC
Resolved
Apr 02, 2026, 09:28 PM UTC
Duration
1h 20m
Detected by Pingoru
Apr 02, 2026, 08:07 PM UTC

Affected components

Voice Agents

Update timeline

  1. investigating Apr 02, 2026, 08:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 02, 2026, 09:22 PM UTC

    An upstream infrastructure provider identified a DNS resolution issue affecting WebSocket connections to voice agent deployments. A mitigation has been put in place and failure rates have recovered fully. We are continuing to monitor.

  3. resolved Apr 02, 2026, 09:28 PM UTC

    This incident has been resolved.