Resolved after 14 minutes, affecting Member Websites and User Account Admin, on October 3, 2019.
A change we made adding a new feature to our [carrot.com](http://carrot.com) code caused performance problems that took the site down. We have put processes in place to prevent changes like that making it into our codebase.
Affected components
Update timeline
- investigating Oct 03, 2019, 10:38 PM UTC
We are currently investigating this issue.
- monitoring Oct 03, 2019, 10:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2019, 10:53 PM UTC
This incident has been resolved.
- postmortem Oct 14, 2019, 03:33 PM UTC
A change we made adding a new feature to our [carrot.com](http://carrot.com) code caused performance problems that took the site down. We have put processes in place to prevent changes like that making it into our codebase.
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