Carousel Digital Signage incident

Canva Bulletin image snapshots not working

Major Resolved View vendor source →

Carousel Digital Signage experienced a major incident on February 17, 2026 affecting Canva Bulletins, lasting 112d 19h. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 07:42 PM UTC
Resolved
Jun 10, 2026, 02:44 PM UTC
Duration
112d 19h
Detected by Pingoru
Feb 17, 2026, 07:42 PM UTC

Affected components

Canva Bulletins

Update timeline

  1. investigating Feb 17, 2026, 07:42 PM UTC

    We are currently investigating an issue where snapshots can not be taken of images within Canva bulletins. Updates will be posted to this page as they become available.

  2. investigating Feb 25, 2026, 02:52 PM UTC

    We are aware of an issue where snapshots can not be taken of images within Canva bulletins and are working on a permanent solution. Updates will be posted to this page as they become available.

  3. resolved Jun 10, 2026, 02:44 PM UTC

    This incident has been resolved. You can now connect your Canva account directly to Carousel. Please see this article for more info. https://support.carouselsignage.com/hc/en-us/articles/49367333085844-Connected-Accounts-and-Canva