Carousel Digital Signage Outage History

Carousel Digital Signage is up right now

Carousel Digital Signage had 7 outages in the last 2 years totaling 2752h 22m of downtime — averaging 0.3 incidents per month.

There were 7 Carousel Digital Signage outages since July 30, 2024 totaling 2752h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.carouselsignage.net

Major February 17, 2026

Canva Bulletin image snapshots not working

Detected by Pingoru
Feb 17, 2026, 07:42 PM UTC
Resolved
Jun 10, 2026, 02:44 PM UTC
Duration
112d 19h
Affected: Canva Bulletins
Timeline · 3 updates
  1. investigating Feb 17, 2026, 07:42 PM UTC

    We are currently investigating an issue where snapshots can not be taken of images within Canva bulletins. Updates will be posted to this page as they become available.

  2. investigating Feb 25, 2026, 02:52 PM UTC

    We are aware of an issue where snapshots can not be taken of images within Canva bulletins and are working on a permanent solution. Updates will be posted to this page as they become available.

  3. resolved Jun 10, 2026, 02:44 PM UTC

    This incident has been resolved. You can now connect your Canva account directly to Carousel. Please see this article for more info. https://support.carouselsignage.com/hc/en-us/articles/49367333085844-Connected-Accounts-and-Canva

Read the full incident report →

Major December 17, 2025

Issues with Google iCal bulletins

Detected by Pingoru
Dec 17, 2025, 05:56 PM UTC
Resolved
Dec 18, 2025, 11:12 PM UTC
Duration
1d 5h
Affected: Google iCal Bulletins
Timeline · 7 updates
  1. investigating Dec 17, 2025, 05:56 PM UTC

    We have identified an issue with Google iCal bulletins which prevents successful feed validation for US customers. We are currently investigating a potential fix and will advise on this page as updates become available.

  2. identified Dec 17, 2025, 09:18 PM UTC

    We have identified the issue and are working on a fix.

  3. identified Dec 18, 2025, 12:13 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 18, 2025, 09:03 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Dec 18, 2025, 03:53 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Dec 18, 2025, 06:07 PM UTC

    A fix has implemented in testing environments and we are validating the results.

  7. resolved Dec 18, 2025, 11:12 PM UTC

    Google iCal feeds are now validating as they should.

Read the full incident report →

Notice October 17, 2024

Increased instances of 500 errors

Detected by Pingoru
Oct 17, 2024, 08:44 PM UTC
Resolved
Oct 17, 2024, 11:59 PM UTC
Duration
3h 14m
Timeline · 4 updates
  1. investigating Oct 17, 2024, 08:44 PM UTC

    Some customers are experiencing increased instances of 500 errors while navigating the UI. We have identified the issue and are actively working on a fix.

  2. identified Oct 17, 2024, 08:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2024, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2024, 11:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2024

Issues with AWS Services

Detected by Pingoru
Oct 07, 2024, 08:11 PM UTC
Resolved
Oct 07, 2024, 08:24 PM UTC
Duration
12m
Timeline · 2 updates
  1. monitoring Oct 07, 2024, 08:11 PM UTC

    AWS is is currently experiencing a partial outage with several of their services. There are no known issues within Carousel at this time. We will update this page should that change as a result of the AWS outage.

  2. resolved Oct 07, 2024, 08:24 PM UTC

    AWS has resolved the outage.

Read the full incident report →

Minor August 22, 2024

Carousel Account Connection Errors

Detected by Pingoru
Aug 22, 2024, 05:38 PM UTC
Resolved
Aug 22, 2024, 07:03 PM UTC
Duration
1h 24m
Affected: Carousel Cloud Account Access
Timeline · 4 updates
  1. investigating Aug 22, 2024, 05:38 PM UTC

    We are receiving reports that a subset of Carousel accounts are reporting connection errors. We are actively investigating the situation with our team.

  2. investigating Aug 22, 2024, 05:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 22, 2024, 06:09 PM UTC

    A fix has be implemented and we are monitoring results.

  4. resolved Aug 22, 2024, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 31, 2024

Degraded Performance

Detected by Pingoru
Jul 31, 2024, 01:00 PM UTC
Resolved
Jul 31, 2024, 05:32 PM UTC
Duration
4h 32m
Timeline · 4 updates
  1. investigating Jul 31, 2024, 01:00 PM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2024, 01:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 31, 2024, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2024, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2024

Issues Creating or Editing PowerBI Bulletins

Detected by Pingoru
Jul 30, 2024, 04:06 PM UTC
Resolved
Jul 30, 2024, 10:46 PM UTC
Duration
6h 40m
Affected: Microsoft PowerBI Bulletins
Timeline · 4 updates
  1. identified Jul 30, 2024, 04:06 PM UTC

    Some customers are experiencing errors when attempting to create or edit Microsoft PowerBI bulletins. We have identified the underlying problem and are working on a fix.

  2. identified Jul 30, 2024, 04:10 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 30, 2024, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2024, 10:46 PM UTC

    This incident has been resolved.

Read the full incident report →