Carousel Digital Signage incident

New Account Provisioning Delayed

Resolved after 1 hour 51 minutes, affecting New Account Provisioning, on December 8, 2021.

resolved Dec 08, 2021, 07:15 PM UTC

This incident has been resolved. New account provisioning has been restored to normal.

Started
Dec 08, 2021, 05:23 PM UTC
Resolved
Dec 08, 2021, 07:15 PM UTC
Duration
1h 51m
Detected by Pingoru
Dec 08, 2021, 05:23 PM UTC

Affected components

New Account Provisioning

Update timeline

  1. investigating Dec 08, 2021, 05:23 PM UTC

    We are currently investigating an issue preventing new Carousel Cloud accounts from being provisioned.

  2. monitoring Dec 08, 2021, 07:03 PM UTC

    We have identified an issue and have implemented a potential fix. We are currently testing to verify whether or not the issue is completely resolved.

  3. resolved Dec 08, 2021, 07:15 PM UTC

    This incident has been resolved. New account provisioning has been restored to normal.

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