Carousel Digital Signage incident

New Account Provisioning Delayed

Resolved after 18 minutes, affecting New Account Provisioning, on December 15, 2021.

investigating Dec 15, 2021, 08:33 PM UTC

We are currently investigating an issue preventing new Carousel Cloud accounts from being provisioned. Current customers are not impacted by this issue.

Started
Dec 15, 2021, 08:33 PM UTC
Resolved
Dec 15, 2021, 08:52 PM UTC
Duration
18m
Detected by Pingoru
Dec 15, 2021, 08:33 PM UTC

Affected components

New Account Provisioning

Update timeline

  1. investigating Dec 15, 2021, 08:33 PM UTC

    We are currently investigating an issue preventing new Carousel Cloud accounts from being provisioned. Current customers are not impacted by this issue.

  2. resolved Dec 15, 2021, 08:52 PM UTC

    This issue has been resolved and New accounts can now be provisioned.

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