Resolved after 7 hours 35 minutes, affecting New Account Provisioning, on December 22, 2021.
Our upstream providers have implemented fixes, and we are able to provision new Carousel Cloud accounts once again. We will continue to monitor the situation.
Affected components
Update timeline
- investigating Dec 22, 2021, 02:14 PM UTC
We are currently investigating an issue with several of our upstream providers that is preventing new Carousel Cloud accounts from being provisioned. Current customers are not impacted by this issue.
- monitoring Dec 22, 2021, 08:07 PM UTC
Our upstream providers have implemented fixes, and we are able to provision new Carousel Cloud accounts once again. We will continue to monitor the situation.
- resolved Dec 22, 2021, 09:50 PM UTC
This incident has been resolved.
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