Carousel Digital Signage incident

Carousel Cloud Account Access Degraded

Resolved after 2 hours 15 minutes, affecting Carousel Cloud Account Access, on June 30, 2023.

identified Jun 30, 2023, 05:35 PM UTC

AWS is experiencing an outage which is still effecting a small number of Carousel Cloud customers. They are working to implement a fix as soon as possible.

Started: Jun 30, 2023, 03:46 PM UTC
Resolved: Jun 30, 2023, 06:01 PM UTC
Duration: 2h 15m
Detected by Pingoru: Jun 30, 2023, 03:46 PM UTC

Affected components

Carousel Cloud Account Access

Update timeline

investigating Jun 30, 2023, 03:46 PM UTC

Our monitoring systems are indicating that some customers may be experiencing connectivity issues with Carousel Cloud. We are actively investigating the issue.
investigating Jun 30, 2023, 04:32 PM UTC

We are continuing to investigate this issue.
investigating Jun 30, 2023, 05:09 PM UTC

We are continuing to investigate this issue.
identified Jun 30, 2023, 05:35 PM UTC

AWS is experiencing an outage which is still effecting a small number of Carousel Cloud customers. They are working to implement a fix as soon as possible.
resolved Jun 30, 2023, 06:01 PM UTC

The issue has been resolved for all effected Carousel Cloud customers.

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