Carousel Digital Signage incident

Degraded Performance

Resolved after 1 hour 58 minutes, affecting Carousel Cloud Account Access, on September 21, 2023.

monitoring Sep 21, 2023, 10:52 PM UTC

A fix has been implemented and we are monitoring.

Started
Sep 21, 2023, 09:26 PM UTC
Resolved
Sep 21, 2023, 11:24 PM UTC
Duration
1h 58m
Detected by Pingoru
Sep 21, 2023, 09:26 PM UTC

Affected components

Carousel Cloud Account Access

Update timeline

  1. investigating Sep 21, 2023, 09:26 PM UTC

    We are currently investigating this issue. Some accounts are reporting slowness and errors in the user interface.

  2. identified Sep 21, 2023, 09:35 PM UTC

    This issue has been identified and we are working on a resolution.

  3. monitoring Sep 21, 2023, 10:52 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Sep 21, 2023, 11:24 PM UTC

    This incident has been resolved.

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