Resolved after 2 days 3 hours, affecting Carousel Cloud Account Access, on December 18, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Carousel Cloud Account Access
Update timeline
- investigating Dec 18, 2023, 03:46 PM UTC
We received reports of some customers using 3rd party SSO integrations being unable to log in to Carousel Cloud. Customers facing this issue are still able to log in using a Carousel Site Admin Account in the meantime. We are working towards a fix and will provide updates as they become available.
- monitoring Dec 20, 2023, 03:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 20, 2023, 06:47 PM UTC
This incident has been resolved.
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Amazon Web Services