Resolved after 3 hours 55 minutes, affecting Voice Services Platform - Greensboro, NC and Voice Services Platform - Raleigh, NC and 1 more, on August 8, 2022.
The inbound call issue has been resolved by the upstream carriers. The final issue was identified as being an AT&T mobility issue and from our testing, it too has now been resolved. If you continue to experience issues please send an email to [email protected]
Affected components
Update timeline
- investigating Aug 08, 2022, 03:53 PM UTC
We are currently investigating an issue with a small number of customers reporting calls from users not getting to the inbound destination. This looks to me be a possible outage or other trouble issues with our national inbound call carrier that may be having a negative effect on many thousands of users nationwide. This issue has been escalated to the highest level of engineers and updates will be posted here as the problem is further identified and resolved. If you are experiencing an issue please open a support ticket by sending an email to [email protected] and share with us the inbound number experiencing issues and the approximate time of day.
- investigating Aug 08, 2022, 07:46 PM UTC
The issue was identified as global and specifically from mobile carriers. The resolution is pending.
- monitoring Aug 08, 2022, 07:47 PM UTC
The inbound call issue has been resolved by the upstream carriers. If you continue to experience issues please send an email to [email protected]
- resolved Aug 08, 2022, 07:48 PM UTC
The inbound call issue has been resolved by the upstream carriers. The final issue was identified as being an AT&T mobility issue and from our testing, it too has now been resolved. If you continue to experience issues please send an email to [email protected]
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