Carolina Digital Phone Outage History

Our data center partner, MCNC.org, located in the Raleigh, North Carolina area, is currently performing scheduled network maintenance. As a result, voice services at that facility are temporarily offline. The good news — your calls should not be affected. Carolina Digital Phone is built with a geo-redundant infrastructure, meaning your devices will automatically route through one of our other servers located in Greensboro, NC, or Dallas, TX for uninterrupted call processing. In the unlikely event that you do experience any issues, please don't hesitate to reach out to our support team at [email protected], and we'll get things sorted out right away. Maintenance is expected to be completed by noon today. We appreciate your patience and thank you for your continued trust in Carolina Digital Phone.

Connectivity at the Raleigh, North Carolina, MCNC.ORG Data center has been restored. Our geo-redundant voice services platform is designed to manage call traffic during events of this nature automatically. As expected, most services continued to operate normally. Impact was limited to devices configured with a single connection to the Raleigh data center, and geo-redundant connectivity across all voice services was not enabled. During the transition, some browser-based applications may have relied on cached sessions and temporarily lost connectivity. This can be resolved by clearing the browser cache and reloading the application. We appreciate your patience and understanding while service was fully restored.

Over the past two months, we have completed a full hardware upgrade for your voice services in our Greensboro, NC, and Raleigh, NC, data centers. This morning, we officially decommissioned the legacy servers, ensuring a smooth transition without impacting your voice services. Thanks to full geo-redundancy, all phone devices had already been operating on the upgraded primary servers for several weeks. While our status page initially displayed the legacy Greensboro and Raleigh servers as offline, this was due to outdated reporting rather than any service disruption. The new servers have been fully operational for weeks, and we have now updated the status page to reflect the correct information. We appreciate your patience and are pleased to confirm that your voice services remained uninterrupted throughout this transition.

At midnight on the morning of August 13, 2024, we had an unscheduled internet outage with our Private BGP Peering with our Internet partner MCNC.ORG in our Greensboro, NC, data center. The outage did not affect any voice and data center clients as we run full BGP routes with two other carriers Level 3 Communications and Cogent Communications. The unscheduled outage lasted approximately one hour, and all services were restored.