Resolved after 28 minutes, affecting Voice Services Platform - Greensboro, NC and Voice Services Platform - Raleigh, NC and 1 more, on May 30, 2023.
This issue is fully resolved. Web phones, desktop phones, and call queues should all be working correctly now. If you have still having dropped calls or call completion issues. Please open a support ticket by sending an email to [email protected] or call (336) 346-6000.
Affected components
Update timeline
- identified May 30, 2023, 01:58 PM UTC
Some users are experiencing intermittent issues with dropped calls. This issue is due to our upgraded server in Dallas TX coming back online unexpectedly. Our engineers have identified the issue and are hopeful to have this resolved in a few minutes.
- monitoring May 30, 2023, 02:20 PM UTC
We have identified the trouble issue and have implemented some updates. We expect to have this issue resolved 100% in the next 5 to 10 minutes.
- resolved May 30, 2023, 02:27 PM UTC
This issue is fully resolved. Web phones, desktop phones, and call queues should all be working correctly now. If you have still having dropped calls or call completion issues. Please open a support ticket by sending an email to [email protected] or call (336) 346-6000.
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