Resolved after 3 hours 2 minutes, affecting Voice Services Platform - Dallas, TX and Voice Services Web Portal - Dallas, TX, on June 29, 2023.
The issue has been resolved and no calls we lost during this event. Our software engineers are investigating the root cause of this server.
Affected components
Update timeline
- identified Jun 29, 2023, 07:16 PM UTC
We have identified an issue with our Dallas TX voice services platform and are working to resolve this issue. Due to the design of our geo-redundant platform, there should not be interruptions of voice services. All calls are progressing normally. The issue appears to be just the back-end portal access.
- resolved Jun 29, 2023, 10:19 PM UTC
The issue has been resolved and no calls we lost during this event. Our software engineers are investigating the root cause of this server.
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