Cardstream experienced a minor incident on August 10, 2025 affecting Cardstream Payment Gateway, lasting 2d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2025, 08:45 AM UTC
Cardstream is urgently investigating an incident that is affecting access to the Merchant Management Systems (MMS) and Transaction processing. We are treating this with the highest priority and working with our engineers to resolve it. We will provide further updates within the hour. Kind regards Cardstream Support
- investigating Aug 10, 2025, 09:40 AM UTC
Cardstream continue to investigate the issue. We will provide an update within the hour.
- investigating Aug 10, 2025, 10:46 AM UTC
Cardstream continue to investigate the issue, our engineers are working hard to restore access to the Merchant Management Systems (MMS) and Transaction processing. We will provide an update within the hour.
- investigating Aug 10, 2025, 11:44 AM UTC
Cardstream continue to investigate the issue, our engineers are working hard to restore access to the Merchant Management Systems (MMS) and Transaction processing. We will provide an update within the hour.
- monitoring Aug 10, 2025, 12:33 PM UTC
Between approximately 9:22am and 12:20pm BST, there was an intermittent issue that affected access to the Merchant Management Systems (MMS) and transaction processing. Access to the MMS has been restored, and transaction processing has resumed to normal levels. Our engineers continue to monitor, and further updates will be provided if anything changes.
- investigating Aug 10, 2025, 01:39 PM UTC
Cardstream is investigating further intermittent behaviour for accessing the Merchant Management System and Transaction processing. We are treating this with the highest priority and our engineers are working to resolve it.
- monitoring Aug 10, 2025, 03:06 PM UTC
Between approximately 2:30pm and 3:12pm BST, there was an intermittent issue that affected access to the Merchant Management Systems (MMS) and transaction processing. Access to the MMS has been restored, and transaction processing has resumed to normal levels. Our engineers continue to monitor, and further updates will be provided if anything changes.
- resolved Aug 12, 2025, 07:07 PM UTC
Cardstream can confirm this incident has been resolved.