Cardstream incident

Settlement Processing

Notice Resolved View vendor source →

Cardstream experienced a notice incident on March 13, 2024 affecting Cardstream Payment Gateway, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2024, 12:45 PM UTC
Resolved
Mar 13, 2024, 02:58 PM UTC
Duration
2h 12m
Detected by Pingoru
Mar 13, 2024, 12:45 PM UTC

Affected components

Cardstream Payment Gateway

Update timeline

  1. identified Mar 13, 2024, 12:45 PM UTC

    We have identified an issue affecting settlement processing for a small number of Acquirers. Our engineers are looking into this as a matter of urgency and working to resolve.

  2. resolved Mar 13, 2024, 02:58 PM UTC

    All affected files have now been processed. As a result, settlement of transactions created during 12/03/24 for the below Acquirers may have a day delay: Global Payments Elavon APACS Fiserv/FirstData Lloyds Cardnet