Cardstream experienced a notice incident on April 4, 2024 affecting Cardstream Payment Gateway, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2024, 12:29 PM UTC
Cardstream is urgently investigating an incident that is affecting access to the Merchant Management Systems (MMS) and Transaction processing. We are treating this with the highest priority and working with our engineers to resolve it. We will provide further updates within the hour. Kind Regards Cardstream Support
- monitoring Apr 04, 2024, 12:46 PM UTC
Cardstream can see that processing returned to normal as of approximately 13:37 BST. We will continue to monitor.
- resolved Apr 04, 2024, 02:24 PM UTC
Upon further monitoring, Cardstream can confirm that the Merchant Management Systems (MMS) and Transaction processing have returned to normal. The incident was resolved at 13:37 BST.