Cardstream experienced a notice incident on June 28, 2024 affecting Cardstream Payment Gateway, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Cardstream Payment Gateway
Update timeline
- investigating Jun 28, 2024, 06:05 PM UTC
From 18:50 BST, Cardstream has been investigating an intermittent issue that is affecting access to the Merchant Management Systems (MMS) as well as transaction processing. We are treating this with the highest priority and working with our engineers to resolve as quickly as possible. We will provide further updates within the hour. Kind Regards Cardstream Support
- monitoring Jun 28, 2024, 06:17 PM UTC
Cardstream can see that processing returned to normal as of approximately 18:56 BST. We will continue to monitor.
- resolved Jun 28, 2024, 06:40 PM UTC
This incident has been resolved.