Cardstream experienced a minor incident on September 12, 2024 affecting Cardstream Payment Gateway, lasting 6h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Cardstream Payment Gateway
Update timeline
- investigating Sep 12, 2024, 08:46 AM UTC
Cardstream has been made aware of an incident occurring with Fiserv/Omnipay which started at 04:34 BST. This is intermittently affecting transaction processing for the below Acquirers: E-Comprocessing (ECP) EmerchantPay (EMP) Cetler Trust Payments Fiserv We are in communication with the affected Acquirers. Omnipay/Fiserv are urgently investigating. We will provide further updates once available. Kind Regards Cardstream Support
- monitoring Sep 12, 2024, 01:11 PM UTC
Cardstream was apprised that the incident has been resolved as of 13:30 BST. We will continue to monitor
- resolved Sep 12, 2024, 03:21 PM UTC
This incident has been resolved.