Cardstream experienced a notice incident on September 25, 2024 affecting Cardstream Payment Gateway, lasting 18d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 25, 2024, 02:20 PM UTC
Cardstream has noted and reviewed a number of transactions that have been left in a settling state with Cashflows following the processing of settlement on the 23rd and 24th. This has been raised with Cashflows who confirmed to us that it has identified an error that has caused a delay in its processing of some Batch files. Cashflows has confirmed that it has resolved the initial error and is now working through the backlog of files. Cashflows reports that it is working on a fix to clear this backlog as quickly as possible but some merchants will see a 1 day delay in settlement.
- resolved Oct 14, 2024, 01:04 PM UTC
This incident has been resolved.