Cardstream experienced a notice incident on January 15, 2025 affecting Cardstream Payment Gateway, lasting 23h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2025, 10:01 AM UTC
For transactions processed yesterday, we have identified an issue resulting in a delay to Settlement files for the below Acquirers: - Elavon ISO - Trust Payments UK - Fiserv Omnipay - Paystrax - Decta SOAP (Rietumu) Our engineers are working to resolve this. We will keep you updated.
- monitoring Jan 15, 2025, 02:37 PM UTC
All files have now been successfully acknowledged by the relevant Acquirer bar Decta SOAP for which we are awaiting a response. Please note, this will result in a day's delay in the settlement of funds for affected transactions.
- resolved Jan 16, 2025, 09:55 AM UTC
Decta SOAP transactions have now been recaptured to be sent for settlement in tonight's run.