Cardstream experienced a minor incident on February 13, 2025 affecting Cardstream Payment Gateway, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Cardstream Payment Gateway
Update timeline
- investigating Feb 13, 2025, 08:44 AM UTC
Cardstream is urgently investigating an incident that is intermittently affecting access to the Merchant Management Systems (MMS) and Transaction processing. We are treating this with the highest priority and working with our engineers to resolve it. We will provide further updates within the hour.
- monitoring Feb 13, 2025, 09:09 AM UTC
Cardstream saw processing return to normal at 09:01 and we continue to monitor.
- resolved Feb 13, 2025, 11:05 AM UTC
Issue resolved by third party hosting provider.