Cardstream experienced a notice incident on March 28, 2025 affecting Cardstream Payment Gateway, lasting 22h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Cardstream Payment Gateway
Update timeline
- identified Mar 28, 2025, 10:16 AM UTC
Cardstream has identified an issue with Settlement files for transactions processed 26/03 and 27/03 for transactions processed using Evo Payments. Our engineers are working to resolve this and further updates will be provided.
- identified Mar 28, 2025, 11:33 AM UTC
Our engineers are recapturing requests for pending transactions. We will provide a further update when these have been completed.
- monitoring Mar 28, 2025, 03:49 PM UTC
Please be aware that we are continuing to monitor settlement processing.
- resolved Mar 29, 2025, 08:48 AM UTC
Cardstream has monitored settlement processes overnight for EVO Payments and this incident is now resolved.