Cardstream experienced a notice incident on April 9, 2025 affecting OBN, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 09, 2025, 10:44 AM UTC
OBN Global Limited has been notified by an underlying supplier that they were unable to send settlement instructions for transactions authorised on 8th April. The result will be a knock-on one-day delay in settlement for OBN Global merchants for transactions that were authorised on the day above. OBN Global apologises for this delay.
- monitoring Apr 10, 2025, 09:08 AM UTC
OBN Global Limited has been notified by the underlying supplier that they were still unable to send settlement instructions for transactions authorised on 8th April. The result will be a knock-on two-day delay in settlement for OBN Global merchants for transactions that were authorised on the day above. Settlement for transactions authorised on 9th April and after are unaffected. OBN Global apologises for this delay.
- monitoring Apr 10, 2025, 04:27 PM UTC
OBN Global Limited has been notified by the underlying supplier that the settlement instructions for transactions authorised on 8th April have now been sent. OBN Global apologises for the delay to settlement.
- resolved Apr 11, 2025, 03:13 PM UTC
OBN Global Limited can confirm transactions authorised on 8th April have been received and processed. OBN Global apologises for the delay to settlement.