Cardstream experienced a notice incident on April 15, 2025 affecting Cardstream Payment Gateway, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Cardstream Payment Gateway
Update timeline
- investigating Apr 15, 2025, 12:48 PM UTC
Cardstream is urgently investigating an incident that is intermittently affecting access to the Merchant Management Systems (MMS). We are treating this with the highest priority and working with our engineers to resolve it. We will provide further updates within the hour. Kind regards Cardstream Support
- investigating Apr 15, 2025, 02:16 PM UTC
We continue to investigate and will keep you updated with progress.
- monitoring Apr 16, 2025, 08:28 AM UTC
An update has been made which has restored normal access levels. Cardstream continues to monitor.
- resolved Apr 16, 2025, 03:58 PM UTC
Cardstream can confirm this is resolved.