Cardstream experienced a notice incident on April 24, 2025 affecting Cardstream Payment Gateway, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Cardstream Payment Gateway
Update timeline
- investigating Apr 24, 2025, 09:39 AM UTC
Cardstream has identified an issue with the Settlement file for Rapyd (Valitor) transactions processed on 23 April. Our engineers are investigating this and further updates will be provided.
- resolved Apr 24, 2025, 03:25 PM UTC
The Settlement File has been successfully sent to Rapyd, who has confirmed receipt of the file. Please note, this may result in a day's delay in the settlement of funds for affected transactions.