CardConnect experienced a minor incident on May 15, 2025 affecting CardPointe Retail Terminal, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2025, 06:51 PM UTC
We are investigating a Card Pointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.
- monitoring May 16, 2025, 03:16 PM UTC
We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.
- monitoring May 16, 2025, 03:17 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 16, 2025, 03:33 PM UTC
We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.
- resolved May 19, 2025, 02:10 PM UTC
This incident has been resolved.