CardConnect incident

INCIDENT: Chase Salem and Chase Tampa Authorization Timeouts

Minor Resolved View vendor source →

CardConnect experienced a minor incident on May 22, 2025 affecting Chase Paymentech Salem and Chase Paymentech Tampa, lasting 18h 17m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 07:18 PM UTC
Resolved
May 23, 2025, 01:35 PM UTC
Duration
18h 17m
Detected by Pingoru
May 22, 2025, 07:18 PM UTC

Affected components

Chase Paymentech SalemChase Paymentech Tampa

Update timeline

  1. investigating May 22, 2025, 07:18 PM UTC

    The CardPointe Gateway is currently experiencing timeouts during transaction authorizations to Chase Paymentech Salem and Chase Paymentech Tampa. We are currently investigating the the issue. We will provide updates as they become available.

  2. monitoring May 22, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 23, 2025, 01:35 PM UTC

    This incident has been resolved.