CardConnect experienced a minor incident on November 19, 2024 affecting CardPointe Desktop, lasting 23h 40m. The incident has been resolved; the full update timeline is below.
Affected components
CardPointe Desktop
Update timeline
- investigating Nov 19, 2024, 03:20 PM UTC
Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations. Note: Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to resolve this issue.
- monitoring Nov 19, 2024, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 20, 2024, 03:00 PM UTC
This incident has been resolved.