CardConnect incident

Phone Support Service Disruption

Notice Resolved View vendor source →

CardConnect experienced a notice incident on January 2, 2025 affecting Phone Support, lasting 15h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2025, 09:49 PM UTC
Resolved
Jan 03, 2025, 01:23 PM UTC
Duration
15h 34m
Detected by Pingoru
Jan 02, 2025, 09:49 PM UTC

Affected components

Phone Support

Update timeline

  1. identified Jan 02, 2025, 09:49 PM UTC

    We are investigating an issue with our phone support system which may be impacting your business. We are currently working to resolve this issue. If in need of immediate assistance please contact your account representative or create a ticket.

  2. resolved Jan 03, 2025, 01:23 PM UTC

    This incident has been resolved.