CardConnect experienced a minor incident on January 6, 2025 affecting Phone Support, lasting 18h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support
Update timeline
- investigating Jan 06, 2025, 07:44 PM UTC
We are investigating an issue with our phone support system which may be impacting your business. We are currently working to resolve this issue. If in need of immediate assistance please contact your account representative or create a ticket.
- resolved Jan 07, 2025, 01:53 PM UTC
This incident has been resolved.