CardConnect incident

Intermittent Copilot/Cardpointe Slowness

Minor Resolved View vendor source →

CardConnect experienced a minor incident on January 15, 2025 affecting CardPointe Desktop and CoPilot, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 04:42 PM UTC
Resolved
Jan 15, 2025, 06:53 PM UTC
Duration
2h 10m
Detected by Pingoru
Jan 15, 2025, 04:42 PM UTC

Affected components

CardPointe DesktopCoPilot

Update timeline

  1. investigating Jan 15, 2025, 04:42 PM UTC

    Users may experience extended load times and rendering issues while using CoPilot/Cardpointe. We are currently investigating the issue.

  2. monitoring Jan 15, 2025, 04:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2025, 06:53 PM UTC

    This incident has been resolved.