CardConnect experienced a notice incident on February 17, 2025 affecting BluePay Gateway, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
BluePay Gateway
Update timeline
- monitoring Feb 17, 2025, 03:10 PM UTC
An issue with the recurring billing system prevented recurring transactions from being created from 02/15/25 - 02/17/25. The issue has been resolved. Transactions that were delayed are currently being processed.
- resolved Feb 17, 2025, 09:15 PM UTC
The issue that caused the delay has been corrected. All delayed recurring billing transactions have been processed.